Dispute Resolution and Complaints
We strive to provide the highest levels of service and advice for our customers. But we also understand that occasionally you may not be 100% happy with us, our service, or a product we’ve supplied – if so please let us know asap. You can do this in several ways:
Call us on 1300 861 413 and ask to speak to a call supervisor or manager
Email us at hello@health.compare
Write to us: CEO, Health.Compare Level 2 850 Collins St Docklands Vic 3008
If we can’t resolve your issue immediately, a senior manager will respond to you at the latest by the next business day from receipt of your enquiry. If we are still unable to resolve the matter within 3 days of this, it will be escalated for the attention of the CEO or deputy CEO who will personally investigate the matter. We may suggest that you contact your health fund or the Private health insurance Ombudsman’s office (PHIO) 1800 640 695 info@phio.gov.au. Your health fund or PHIO can also be contacted if you feel we are not dealing with your problem.
Kind Regards,
Health.Compare Customer Service Team
Call Us Now
Level 2, 850 Collins Street
Docklands Vic 3008
hello@health.compare![Phone Icon](http://health.compare/wp-content/uploads/2024/11/Call.png")
1300 861 413
Disclaimer
We refer to the following, and where it says “we” it means Health.Compare Pty Ltd ABN 28 630 657 877 or its related entities. The information on this website (Website) may change at any time without notice. Our participating providers supply the information on the Website (Website Information) and therefore there may be inaccuracies in the Website Information over which we have no control. In addition, we do not warrant or guarantee the timeliness, accuracy or completeness of the Website Information or the quality or accuracy of the results obtained from the use of the Website. To the maximum extent permitted by law, we have no liability in relation to or arising out of the Website Information and any Website recommendations. You also accept our general Website Terms and Conditions (displayed on our Website) when using our Website for any purpose, and you acknowledge and agree that we may use your personal information in accordance with our Privacy Policy (displayed on our Website). References to Trust Pilot scores and reviews include reviews obtained in relation to the provision of Electricity Wizard comparison services, (the provider of comparison servicing) and are not singularly covering Health.Compare. Health.Compare is a corporate authorised representative (AFS Representative number 001300326) of Tyndall Capital Pty Ltd (ACN 154 750 268) AFS Licence number 503796.
Health Insurance Advice is provided by Health.Compare and administered by the ItsMy Group (ABN 85 167 289 965).Health.Compare and the ItsMy Group are both signatories to the Private Health Insurance Intermediaries Code of Conduct. To view our privacy policy click here, to view the complaints procedures click here and to view how we paid click here.
